Ordering
The easiest and quickest way is through the website.
You are welcome to order by telephone, and we will also process any orders through the website, so the information is there for you later.
Delivery
Shipping is included in most of our prices. If there has to be a shipping charge it will be quite clear at check-out.
90% of orders are shipped by Royal Mail First Class, and we find that 90% of these really do arrive the next day.
Some orders will ship by carrier – it is all to do with weights and costs from the Royal Mail and the value of your order.
Payment
We accept payment at the checkout stage for all normal cards.
Or by BACS – please note that orders cannot be processed until we have funds in our bank account.
Security
All payments are made through Stripe using their encrypted servers. We do not store credit card details nor do we share customer details with any third parties.
Our website is also secured by SSL certification .
Your Account
Here you can update your basic information in the normal way – name, address, email, telephone, and password.
Your order history is necessarily limited, as it can only include any orders received after we switched websites in the first half of 2020. However we have full records separately, and should be able to answer any query you might have.
Invoices
Invoices are automatically included with the email acknowledgment of your order. And of course we can email you a copy.